help I'm locked out of my email account

[quixin]

but the video is extremely blurry.

 I guess I should have laid off the compression.  I tried to make the file as small as possible.

[redface]

Hi there,

Yep, the video was awesome, alright - how'd you make it??? Thanks so much for taking the time and effort to do it. I really appreciate it.  

For the most part, I had followed those directions pretty closely, with minor differences which I doubt changed the outcome (e.g. putting "Decker Technology" in the "name" field rather than pasting in "deckertechnology.net")

I watched the video and followed the directions exactly, and STILL got locked out! Can you believe it?

I've uploaded three screenshots here: http://savefile.com/projects.php?pid=932217

The first is a screenshot from the video, the second is a screenshot of the same step on my computer, which shows that the "uring URL" box says "[none - click account settings to set]", and the 3rd screenshot shows a different page for changing the password at deckertechnology.net. This page is where I concentrated my efforts to change the password (it's under >forums >profile), although I also tried on the page used in the video.

[quixin]

I see you are using the NoScript extension.  The last screenshot indicated that site was 'partially allowed'.  I wonder if NoScript is blocking the password from even being changed to the new one?

BTW. ImageShack is way better for hosting images.

[tanstaafl]

Ok... here's the problem, but I'm not sure whats causing it...

I just registered, and had PM generate the initial password - registration was successful.

Next, I simply tried to login - no go...

Nest, I checked the 'Welcome' message, and lo and behold there was the password it said I used - but it was NOT what PM generated.

What PM generates for this URL (with my settings) is:
BZ`k'KPjHg}<

The password in the email I received is:
BZ`k'KPjHg}&lt;

Now here's the weird part...

Once I had activated my account per the instructions in the welcome message, I WAS able to log in using the FIRST (correct) password.

redface - did you activate your account after creating it?

I didn't toubleshoot further, because I'm pressed for time... but I don't think this is a PM bug..

[redface]

I see you are using the NoScript extension. The last screenshot indicated that site was 'partially allowed'. I wonder if NoScript is blocking the password from even being changed to the new one?

I actually included that in the screenshot on purpose, so you'd know I was using the extension. The only scripts not being allowed are "localhost", which wasn't an issue until the last update of the extension - now I get the partial blocking on all pages.  :(

What PM generates for this URL (with my settings) is:
BZ`k'KPjHg}<

The password in the email I received is:
BZ`k'KPjHg}&lt;

Yes, indeedy, that is odd.

did you activate your account after creating it?

This is a long-standing account. I log in frequently.

[Eric H. Jung]

What PM generates for this URL (with my settings) is:
BZ`k'KPjHg}<

The password in the email I received is:
BZ`k'KPjHg}&lt;

This is excellent information. What's going on is that somewhere -- either in PasswordMaker or in deckertechnology.net -- XML special characters are being replaced with their equivalent XML entities. The list of these special characters are:

• > equals &gt;
• < equals &lt;
• & equals &amp;
• " equals &quot;

Redface, does your password use any of these characters? I'll do some testing to see if I can determine if this is a PasswordMaker bug or not.

[redface]

The last code PM generated for this site (since replaced at my request) was: d=xzv=#TIP,+YFX

Does that thicken the soup?

[tanstaafl]

the second is a screenshot of the same step on my computer, which shows that the "uring URL" box says "[none - click account settings to set]"

This is suspicious to me...

You did say that you set up a Custom Account, right?

Are you sure the URL is not what is causing the confusion? If you generate a password using a certain URL, you have to use the same URL when accessing the account.

[Eric H. Jung]

I'll do some testing to see if I can determine if this is a PasswordMaker bug or not.

I did the testing, and PasswordMaker seems fine. I suspect deckertechnology.net doesn't work with < and > in passwords, and perhaps other characters.

[tanstaafl]

I did the testing, and PasswordMaker seems fine. I suspect deckertechnology.net doesn't work with < and > in passwords, and perhaps other characters.

Maybe you missed the following comment of mine in a previous message...

Once I had activated my account per the instructions in the welcome message, I WAS able to log in using the FIRST (correct) password.

The password in question is:

BZ`k'KPjHg}<

which does contain a '<'...

[redface]

You did say that you set up a Custom Account, right?

Yes. I have created and deleted several custom accounts, figuring if anything was wrong with it, I'd have a fresh chance if I deleted it and started over.

[tanstaafl]

Can you provide a screen shot of your Account Settings for that Account?

[redface]

tanstaafl,

I've got two PM screenshots for you, but savefile's servers are full and I can't get them uploaded right now.

I went to the ImageShack site recommended by quixin, but was uncomfortable with their privacy policy, not finding a statement about info sharing or how to opt out of it, so declined to register there...

I'll keep monitoring savefile...

[Eric H. Jung]

How about Flickr? Some people on these forums use that.

[redface]

Maybe I did this the hard way, but here is a link to each of the screenshots:

http://www.flickr.com/photos/86449803@N00/51970825/
http://www.flickr.com/photos/86449803@N00/51979517/